At mbi98, the fun of gaming goes hand in hand with safety and self-control. We provide a range of dedicated tools and resources to help every Malaysian player enjoy slots, Live Casino, football betting, and cricket in a healthy, responsible, and enjoyable way.
Responsible gaming means playing for fun and entertainment, not as a way to earn income or solve financial problems. At mbi98, we believe every player deserves an enjoyable, stress-free experience.
Mbi98 offers a wide variety of exciting games including slots, Live Casino, Malaysia Super League and EPL Sports Betting, cricket, badminton, and e-sports. Even so, all of this entertainment should be enjoyed within clear boundaries. Responsible gaming is not just a slogan to us — it is at the core of how we run this platform.
We understand that the pressures of daily life can sometimes lead players in Malaysia to rely too heavily on gambling as an escape. That's why mbi98 has invested in a comprehensive suite of systems and tools to help you stay in control at all times.
Always Remember: Gaming on mbi98 is entertainment only. Never gamble with money you cannot afford to lose, and do not use gambling as a way to pay off debts or solve financial problems.
Set a time limit before you start playing and stick to it.
Only use money set aside specifically for entertainment, not funds meant for daily necessities.
Play for fun, not to make money or chase your losses.
Take regular breaks and avoid playing when you are feeling stressed or down.
Do not let gaming interfere with your family relationships or work.
Mbi98 offers six core tools that you can activate at any time directly from your account — completely free and with no conditions attached.
Set a maximum deposit amount for each day or week. Once the limit is reached, mbi98's system will automatically block any additional deposits until the limit period resets. This helps you manage your entertainment budget more wisely.
You can set a maximum session duration — for example, one hour per day. Once the time limit is reached, the system will automatically log you out and display a break reminder. This limit can be adjusted in your account settings.
If you feel like you need a break from the platform, the Take a Break option lets you suspend your account for 24 hours, 48 hours, one week, or one month. During this period, you will not be able to log in or make any transactions.
For players who feel they need a longer break, the Self-Exclusion option can lock your account for six months to five years. This decision is final and the account cannot be reopened before the period ends without going through a review process.
Set the maximum amount you are comfortable losing per day, week, or month. Once the loss limit is reached, the system will automatically block your betting activity until the period resets, protecting you from further losses.
Enable reminder notifications that pop up every 30 minutes or every hour during your session. These reminders let you know how long you have been playing and encourage you to take a break or stop if needed.
Recognising the early warning signs is the first step toward getting help. Go through the following checklist honestly.
Problem gambling can affect anyone, regardless of background, education, or social status. In Malaysia, many players don't realise they've reached a worrying stage until things have already gotten serious. Catching these signs early can protect you from greater financial and emotional consequences.
Responsible gaming starts with self-awareness. If you recognise yourself in any of the signs below, we encourage you to use mbi98's control tools or seek professional help right away.
| Warning Signs | Status |
|---|---|
| Playing longer or spending more than you originally planned | Caution |
| Using money meant for daily essentials (bills, food, rent) to gamble | Caution |
| Hiding gambling activity from family or friends | Caution |
| Trying to recover losses by continuing to play (chasing losses) | Caution |
| Feeling anxious or irritable when you're unable to play | Caution |
| Borrowing money or selling assets to fund gambling | Caution |
| Play within your set time limits and know when to stop | Healthy |
| Only play with money set aside specifically for entertainment | Healthy |
The activation process is simple and can be completed on your own in under two minutes, directly from your account.
Note: Any limit decrease (e.g. lowering your daily deposit) takes effect immediately. Any limit increase (e.g. raising your deposit limit) requires a 24-hour waiting period as an added safeguard.
If you need help activating any of these tools, the mbi98 support team is available 24/7 via live chat to assist you.
Open the mbi98 platform and log in with your username and password. Make sure you are on the official mbi98.net website to keep your data secure.
Click the profile icon at the top right of the screen, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
You will see a full list of responsible gaming tools. Choose the tool you want to activate — deposit limit, time limit, cooling-off period, or self-exclusion.
Enter your preferred limit in MYR (RM) or the appropriate time period. For deposit limits, you can set an amount anywhere from RM10 up to whatever suits your budget.
Review your settings and click "Confirm". You will receive a confirmation email letting you know that the control tool has been successfully activated on your mbi98 account.
If you or someone you care about needs help with a gambling problem, the following resources are available.
Our support team is available anytime to help you activate control tools or answer questions related to responsible gaming.
Reach us at support@mbi98.net for any responsible gaming enquiries. We will respond within 24 business hours.
The Ministry of Health Malaysia provides a mental health helpline. Contact Befrienders KL at 03-7956 8145 for emotional support.
Gamblers Anonymous Malaysia offers peer support groups for those struggling with problem gambling.
Mbi98 operates with full accountability toward every player in Malaysia. We don't just provide control tools — we actively monitor the platform to ensure a healthy and safe playing environment for all users.
As part of our responsible gaming commitment, mbi98 conducts regular training for the entire customer support team on how to identify and assist players who may be experiencing problem gambling. We believe that knowledge and empathy are key to an effective approach.
The mbi98 platform also enforces a strict age policy — no one under the age of 18 is permitted to register or play. Our Identity Verification (KYC) process ensures every new player has their age verified before they can make a deposit or play.
We also do not accept deposits funded by borrowed money. If you find yourself borrowing to gamble, that is a clear sign you need help. Please activate Self-Exclusion or contact our support team immediately.
All new players must complete a KYC process to verify they are 18 years of age or older before playing on mbi98.
Mbi98 continuously monitors player behavior and will reach out to any player showing signs of problem gambling.
The entire mbi98 support team is trained to identify and assist players who need responsible gaming support.
Create your mbi98 account today and enjoy the best gaming experience in Malaysia, backed by a comprehensive responsible gaming system. We are with you every step of the way.